Customer Reviews & Ratings

5/5 - by Pete

Alan at Gotham Guitar Works is friendly and really knows guitars. He gave me unbiased information about my guitars and actually recommended that I did not put the money into repairing my old Yamaha (lifting bridge and bad neck set). He did however repair the snapped headstock on my Gibson Les Paul and set it up. It now plays better than it ever. Honest and expert - I totally recommend him to anyone.


1/5 - by Robnew

Pro\'s somewhat friendly. Con\'s always backed up so takes a lot of time.Messy small shop. Guitar came back marked up which was a concern. Should protect the instrument more while doing the work.Lot\'s of add on charges to the basic setup.Work ok but not up to other shops in the area.


5/5 - by Allan

I am the owner of Gotham Guitar Works and am concerned about Robnew\'s review. I now focus on other projects and only do a very limited amount of guitar repair, however my reputation is important to me. It is true that I was often backed up - that was the price of popularity and it is true that my shop is small and often messy (little time to clean). However, I am very concerned that Robnew had the impression that his guitar came back marked up. I always take great care with owner instruments. If he had informed me of any damaged I would have been sure to take any complaint seriously and attempt to make amends had it been my responsibility. I am always very clear about what I charge for services. Guitar setup is just that - the setup of the instrument. Associated repairs and additional services do cost extra. My costs are based on time. If I subsidize one owners repair by including it with a setup, then I have to charge others more to compensate, which is not fair on them.



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Gotham Guitar Works
251 W30th St, New York, NY
646-485-4356
gothamguitarworks.com

About Gotham Guitar Works

Dedicated to providing expert, attentive and affordable guitar setup and repair to NYC by a Professionally Certified Guitar Technician, Gotham Guitar Works is conveniently located in Midtown Manhattan in the Recording and Rehearsal Arts Building on W 30th Street between 7th and 8th Avenues. Gotham Guitar Works is the preferred luthier to the New York City Guitar School (www.nycguitarschool.com) and is situated at the same location.

Gotham Guitar Works often provides same day, or next day service at no extra charge, however we work to job completion, not time - quality workmanship cannot be rushed.